Thank you for choosing Narelle Shannon Counselling Services
to assist you. It is important that you understand how the
services work and have control over the work we do together.
Confidentiality
Everything discussed with the counsellor is
strictly confidential and counselling notes are stored
securely. In the event it is necessary to communicate with
others regarding your situation, your counsellor will
discuss it with you beforehand. With your permission, your
counsellor will work cooperatively with other professionals
working with you.
Duty of Care
In order to meet ethical responsibilities,
confidentiality may be limited in cases where there is an
ongoing threat of physical or emotional harm, to yourself or
to any other person. At times some aspects of a client’s
case may be discussed confidentially with the counsellor’s
professional supervisor in order to improve the work you and
your counsellor do together.
Intake Questionnaire
By completing the intake questionnaire you
will be helping your counsellor to understand how best to
help you. The information is strictly confidential and you
need not answer any questions you don’t want to answer. It
is essential that you provide current contact details in
order for us to reach you between appointments if necessary.
Fees
Fees for counselling are listed under
Services. Payment is due at the completion of each
appointment and may be paid by cash or cheque. In the case
that your employer is paying for the service, an invoice
will be sent directly to that employer after each
appointment. Confidentiality is maintained and no
individuals are named on invoices sent to an employer.
Cancellations
If you are unable to keep your appointment
it would be greatly appreciated if you could contact us as
soon as possible so that another client may use that period
of time. Less than 24 hours notice will attract a minimum
$25.00 cancellation fee. Non-attendance without notification
will attract the full fee. We will always attempt to contact
you the day before your appointment to confirm your
attendance.
